Privacy Policy

1. Introduction

Crown Management Private Limited (referred to as "Company", "we", "us", or "our"), operating the platform Helio, is dedicated to protecting the privacy and security of your personal and medical information. This Privacy Policy details how we collect, store, share, and safeguard your data when you visit our website or use our medical tourism facilitation and healthcare consulting services.

2. Information We Collect

To provide high-quality healthcare coordination and medical consulting services, we may collect the following categories of information:

• Personal Details: Name, age, gender, date of birth, contact details (email address, phone number, physical address), and copy of travel passports (for visa coordination).
• Medical Data: Medical records, history, diagnosis, prescriptions, lab reports, imaging scans, and other health details relevant to consulting and seeking opinions from specialized healthcare professionals.
• Usage Data: Information about your interactions with our website, such as IP addresses, browser types, referral URLs, page traffic details, and user device identifiers.

3. How We Use Your Information

We process your personal and medical data in compliance with data privacy regulations to achieve the following operations:

• To coordinate and schedule medical consultations, second opinions, treatment plans, and clinical procedures with partner hospitals and certified medical experts.
• To facilitate travel logistics, accommodation booking, airport pickups, and local coordination support during medical tours.
• To manage inquiries, verify information, send updates, and offer customer support assistance.
• To optimize website performance, customize user experience, and analyze platform utilization patterns.

4. Sharing of Information

Your medical and personal information is strictly confidential. We only share details under the following contexts:

• Healthcare Providers: We share medical files and diagnostics with prospective doctors, surgeons, hospitals, and clinics participating in your treatment coordination.
• Service Partners: We share necessary details (e.g. name, dates) with logistics, transport, hotel, or translator partners facilitating your visit.
• Legal Obligations: When required by governing laws, regulations, or active judicial decrees to protect against safety, fraud, or operational compliance risks.

We do NOT lease, sell, or trade your personal details or clinical profiles to marketing third parties.

5. Security of Your Data

We implement robust physical, administrative, and technological security controls to guard your personal credentials and medical records against loss, theft, alteration, or unauthorized disclosure. This includes secure data transfers, encrypted file uploads, and restricted administrative database access.

6. Cookies and Analytics

Our website utilizes cookies and performance tracking services (such as Vite and Vercel Analytics) to collect anonymous metrics concerning site traffic patterns, page load efficiency, and general navigation performance. You can choose to disable cookies in your browser settings, though doing so might affect some platform functionalities.

7. Your Legal Rights

Subject to local legislation, you have the right to request access to a copy of the personal and medical files we store, demand corrections of inaccurate data, retract your processing consent, or demand the deletion of your historical files. To invoke these rights, please reach out to us at our official support email.

8. Updates to this Policy

We may update this Privacy Policy from time to time to accommodate adjustments in clinical partner regulations or active privacy frameworks. Any edits will be updated directly on this page with a revised publication timestamp.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data protection rights, please contact us at:

Crown Management Private Limited / Helio
Email: heliowellnes@heliowellnes.com
Phone: +91 97434 28688